A Vacancy exist for:
ADMINISTRATOR: CLIENT SERVICES
All Inclusive Salary package (R): R380,981 Per Annum
Benefits: Not Applicable
Contract Type: Fixed-Term Contract
Objective: The South African Qualifications Authority (SAQA) is a statutory public entity that operates under the NQF Act, No. 67 of 2008. SAQA seeks to appoint an Administrator: Client Services on a 12 Months Fixed-Term Contract. The successful candidate will perform duties and functions related to achieving the objectives of the Authentication Services in SAQA, and to provide a professional and efficient client and social media service. (Applicants are required to attach their CV and Application Letter).
| Requirements are: |
• The most eligible candidate must hold an appropriate and recognised qualification at NQF level 4 in Information Management or equivalent. • An NQF Level 5 in Information management on the 10 Level NQF will be an added advantage. • A minimum of 2 years’ experience in data capturing, information management, call centre or customer service is required. • More than two years in data capturing, information management, call centre or customer service experience will be an added advantage. • The incumbent must have a good knowledge of client services standards and procedures. • Computer Literacy, time management, customer focus, attention to detail and good written and verbal communication should be the strengths of those aspiring for this appointment. |
| Duties : |
• Render the required support to facilitate clients needs related to authentication services. • Evaluate client needs and provide information and support to optimally address these while proactively managing expectations. • Plan, organise and document activities to ensure the necessary focus, achievement of delivery targets and availability of performance data. • Attend to client enquiries and complaints and redirect to the relevant role players to be addressed including walk-in client services. • Monitor client requests and complaints on social media and redirect to the relevant role players to be addressed. • Attend to client enquiries and complaints and redirect to the relevant role players to be addressed. • Help to keep information sources / reference materials up to date, known and accessible. • Populate enquiries register to ensure follow-up and statistical data. • Promptly do the necessary (verbal and/or written) reporting. • Screening of applications for compliance and provide feedback to clients. |
Closing On: 2023-06-14
SAQA will verify credit and criminal records as well as qualifications.
SAQA reserves the right not to make an appointment to the advertised post and will only communicate with short listed candidates.