A Vacancy exist for:
ADMINISTRATION OFFICER: ADMINISTRATION AND SERVICE SUPPORT
All Inclusive Salary package (R): R301 744
Benefits: The successful candidate will qualify for a 13th cheque, housing, medical aid and pension allowance in the total package.
Contract Type: Permanent
Objective: A vacancy exists within the Directorate: Foreign Qualifications, Evaluations and Advisory Services (DFQEAS) for a person who will render administrative and service support to ensure enhanced quality, monitoring, client satisfaction and reporting within the Client Support and Administration Sub-directorate.
| Requirements are: |
Eligible candidates will have a recognised qualification in Customer Care / Business Administration / Office Management at NQF level 5, or equivalent; as well as two years of relevant experience in a customer care / office administrative environment. Computer literacy, communication, organising, time management, conflict management, linguistic proficiency and a strong adherence to organisational values should be among the strengths of those aspiring for appointment. A financial background and/or experience in the writing of Standard Operating Procedures will be an added advantage. |
| Duties : |
The main duties of this position include: 1. Rendering administrative support by: - Receiving, verifying and recording transfer of documents in a designated area / areas as per agreed upon guidelines and/or relevant Standard Operating Procedures; - Coordinating the distribution and execution of related tasks, ensuring successful completion; - Implementing quality control measures to ensure error-free processing and communication; and - Providing monitoring / tracking support in designated areas to ensure the consistency of reporting data. 2. Rendering service support by: - Providing an efficient and effective information service to walk-in clients when called upon; - Coordinating and facilitating prompt resolution of escalated requests and/or queries by collaborating and/or following up with other units in order to speedily respond to client needs and/or queries; - Managing and maintaining an efficient mailbox monitoring service to ensure awareness of client information and documents as well as prompt processing and feedback; and - Attending to requests for payment and refund confirmation. |
Closing On: 2017-10-27
SAQA will verify credit and criminal records as well as qualifications.
SAQA reserves the right not to make an appointment to the advertised post and will only communicate with short listed candidates.